Chapter 3: Appointment Booking & Confirmation
3.4.2: Monthly Appointment Report
Chapter 4: Vehicle Pick-up
4.3.3: Vehicle Pick-up Slip
Chapter 5: Receiving Customers at the Workshop
5.4.2: Vehicle Entry-Exit Register
5.4.4: Service Advisor Allocation Register
Chapter 6: Job Card Opening
6.6.1: Shuttle Service Route Chart
6.6.2: Transport Availed Register
6.6.3: Road Test Register
6.6.9: Owner’s Lounge Feedback Form
Chapter 7: Vehicle Tracking on Shop Floor
7.6.1: Spare Part Requisition Slip
Chapter 8: Delay in Delivery & Hold-up
8.3.3: Loaner Car Request Form
8.3.4: Loaner Car Register
Chapter 9: Spare Part Availability
9.3.1: Non-Available Spare Parts Register
Chapter 10: Road Test & Final Inspection
10.3.1: Final Inspection Check-sheet
10.3.2: Day-wise Final Inspection Summary Report
Chapter 11: Washing & Cleaning
11.4.1: Washing Control Register
11.4.2: Washing Quality Audit Check-sheet
11.4.3: Washing Flowchart
11.4.4: Washing Manpower Allocation Board
11.4.5: Washing Quality Display Board
11.4.6: Dry Wash Special Tools
11.4.7: Dry Wash Dangler
Chapter 12: Faster Vehicle Service through Specialised Bays
12.C_ EV Service Tools & Equipment
Chapter 13: Vehicle Inspection and Work Explanation to Customer
13.3.1 Vehicle Delivery Check-sheet
13.3.2 Wash Satisfaction Card
13.B Suggested Driving and Charging Tips
Chapter 14: Billing, Feedback & Vehicle Delivery
14.3.3: Instant Feedback Card
Chapter 18: Attending Customer Complaints
18.4.1: Satisfaction Note
18.4.2: Home Visit Kit
18.4.3: Home Visit Check-sheet
Chapter 19: Repeat Job & Revisit Analysis
19.2.1: Revisit Analysis Format
19.2.3: Countermeasure Implementation Monitoring Sheet
19.2.4: Countermeasure Implementation Monitoring Register
Chapter 21: Service Marketing Activities
21.4.1 Campaign Check-sheet
21.4.2 Campaign One Page Report
21.4.3 Campaign Data Collection Form
Chapter 22: Warranty Claim Process: Primary, Extended & Customer Convenience Package
22.5.1 Warranty Material Packing Slip
22.5.5 Extended Warranty Failed Parts Report
Chapter 23: Pre-delivery Inspection for New Car Sale
23.A Dos & Don’ts for Vehicle Handling
Chapter 24: Field Technical Information Report (FTIR)
23.A Dos & Don’ts for Vehicle Handling
Chapter 26: Service on Wheels
26.5.1 SOW Deployment Plan
26.5.2 SOW Feedback Card
Chapter 27: Maruti Suzuki Road Service (MSRS)
27.2.2 MSRS Job Slip
Chapter 29: 5S & Safety
29.2.1 5S Campaign Check-sheet
29.2.2 Safety Check-sheet
29.2.3 Workshop Tools & Equipment - Monthly Maintenance & Calibration Report
29.B Safety Tips in Workshop
Chapter 30: Cyber Security & Software Update
30.3.1 Self-audit Check-sheet for CS & SU (Dealer)